Tw88 Privacy Policy – Data Protection Malaysia Members

TW88 collects several categories of personal data when you register and use our platform. We strictly adhere to the principle of minimal data collection — meaning we only request information that is genuinely necessary to provide you with the best service.

Identity & Account Information

During the registration process, we collect basic information such as full name, date of birth, identification card or passport number, gender, and nationality. This information is required to ensure you meet the minimum eligibility criteria (aged 18 and above) and for identity verification (KYC) purposes to fulfil the platform's compliance requirements.

Contact Information

We collect your email address and mobile phone number. This information is used for important communications such as account verification, transaction notifications, security alerts, and customer support. You may opt in or out of marketing communications at any time through your account settings.

Financial Information

To process deposits and withdrawals, we collect relevant information such as bank name, bank account number (partially masked in our system), account holder name, and the name and number of any digital wallet used. We do not store full credit card details — all payment data is processed through certified and encrypted payment gateways.

Platform Usage Data

Our system automatically records certain technical information when you use the tw88 platform, including IP address, device and browser type, operating system, date and time of access, pages visited, and session duration. This data helps us identify any suspicious activity, improve platform performance, and personalise the user experience.

The personal data we collect is used solely for the purposes stated below. tw88 will not use your data for any other purpose without obtaining your consent first.

We also use aggregated data (which cannot identify individuals) for statistical analysis, market research, and internal business purposes. Aggregated data is not subject to this privacy policy as it cannot be linked to any specific individual.

TW88 upholds strict confidentiality principles. We does not sell, does not rent, and does not trade your personal data to any party for marketing or commercial gain. Data sharing only occurs in the limited situations outlined below:

• Payment Service Providers: Payment processors and banking institutions we use to process deposits and withdrawals. All such providers are bound by strict confidentiality agreements and receive only the minimum data required to process transactions.
• Technology Service Providers: Cloud computing, cybersecurity, and technical infrastructure providers that help us operate the platform. They are not permitted to use your data for any purpose other than as directed by tw88.
• KYC Service Providers: A third-party identity verification platform we use to verify identification documents. All verification processes are carried out in a fully encrypted environment.
• Legal Authorities: If we are required by law or a valid court order to disclose information, we will do so. In such situations, we will notify you in advance unless prohibited from doing so by law.

TW88 uses cookies and similar tracking technologies to enhance the user experience, analyze platform performance, and ensure the security of your account. Cookies are small text files stored on your device when you visit our website.

Types of Cookies We Use:

• Essential Cookies: Required for core platform functions such as login authentication, session management, and security. These cookies cannot be disabled as the platform will not function properly without them.
• Performance Cookies: Helps us understand how users interact with the platform — which pages are visited most, where users encounter difficulties, and how long sessions last. All data is collected anonymously.
• Functional Cookies: Saves your preferences such as language settings, display theme, and game preferences so you don't have to reset them every time you log in.
• Analytics Cookies: Allows us to analyse overall usage patterns for the purpose of continuously improving the tw88 platform.

You can manage your cookie settings through your web browser at any time. However, disabling essential cookies may affect certain platform functions. For more information on managing cookies, refer to your web browser's help documentation.

TW88 continuously invests in world-class security infrastructure to ensure your personal data is always protected. Security is not just an added feature for us — it is the foundation of the trust you place in this platform.

Technical Security Measures Implemented:

• End-to-End Encryption: All data communications between your browser and our servers are secured with TLS 1.3 protocol and AES-256 encryption.
• Two-Factor Authentication (2FA): You can enable two-factor authentication for an added layer of security on your account.
• Real-Time Threat Monitoring: Our system continuously monitors for suspicious activity and will take automated action should any anomaly be detected.
• Regular Penetration Testing: TW88 conducts regular penetration testing through independent cybersecurity firms to identify and address any vulnerabilities.
• Internal Access Controls: Access to member personal data is restricted to staff who genuinely require it to perform their duties. All access is logged and audited on a regular basis.
• Data Backup: Data is automatically backed up and stored at secure, separate locations to ensure continuity of service.

As a tw88 member, you have clear and enforceable rights over your personal data. We fully respect these rights and are committed to processing any related requests within a reasonable timeframe.

To exercise any of the above rights, contact the TW88 customer support team via Live Chat or email. We will process your request within 7 working days and will notify you if additional time is needed for reasonable reasons.

TW88 does not retain your personal data longer than necessary. Data retention periods depend on the type of data, the purpose for which it was collected, and any applicable legal obligations.

• Active Account Data: Retained for as long as your account is active and for the required period following account closure for legal compliance purposes.
• Financial Transaction Records: Retained for a minimum of 7 years in accordance with financial legislation and anti-money laundering requirements.
• KYC Documents: Retained for the period required by the relevant authorities, typically between 5 and 7 years after account closure.
• Activity & Security Logs: Retained for 12 months for investigation and security purposes.
• Customer Support Communications: Retained for 3 years for reference and service improvement purposes.
• Marketing Data: Deleted immediately upon withdrawal of consent or unsubscription.

Once the relevant retention period has expired, your personal data will be securely deleted or permanently anonymised so that it can no longer be linked to you.

TW88 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or improvements in how we protect your data. Any changes will be posted on this page along with a new updated date.

For significant and material changes, we will notify you via your registered email or display a prominent notice on our platform at least 14 days before those changes take effect. This gives you sufficient time to review the changes and make an informed decision.

Continued use of the tw88 platform after the effective date of any policy change constitutes your acceptance of and agreement to the updated Privacy Policy. If you do not agree with any changes, you may close your account by contacting our support team.

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way we handle your personal data, our team is available to assist you at any time.

• Live Chat: The fastest option — available directly on the tw88 platform, 24 hours a day, 7 days a week. Response time is typically under 2 minutes.
• Privacy Email: [email protected] — dedicated to data and privacy inquiries. We aim to respond within 4–6 hours on business days.
• Telegram & WhatsApp: Via the verified official tw88 account for instant communication.

You are also encouraged to visit the following related pages for more complete information: Terms and Conditions, Responsible Gaming and Frequently Asked Questions (FAQ).